Password Reset Fail

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Kevin Ramkerun

• August 29, 2022 09:59

Hello,

 

one of my collaborators is trying to reset a forgotten password by did not received any emails to do so. For everyone else it's working fine. Any help will be much appreciated urgently!

 

Thanks 

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  AJ

  • August 29, 2022 20:47

  Hi Kevin,

  Welcome to the Box Community! I'm happy to help.

  It would be best if this user request using the email in question for us to check on since this would need personal information about the account. 

  Best,

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