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m4a file display double duration

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Muoi Vu
  • Edited

Hi all,

I have my m4a open as normal with laptop (original file by software or preview with box web) but when I upload to box and open in box (IOS), the display show double duration. I only have voice first half, the last one is blank.

Appreciate any tips.

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  • AJ

    Hi Muoi,

    Welcome to the Box Community! I'm happy to help.

    Do you somehow have your Box accounts open in laptop and at the same time uploading to Box iOS?

    Have you tried uploading in Box iOS without the account logged on to Box using your laptop?

    Best,

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  • Muoi Vu

    Hi AJ,
    I have my files in laptop and uploaded to Box then i can open it with iphone.

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