disappear files

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  • AJ

    Hi Lena,

    Welcome to the Box Community! I'm happy to help.

    Is the content still in your "trash". Please do check on how big your space is to recover the files and this mat be causing you recovering the files.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    Please note that deleted files, by default, stay in your Trash for 30 days.

    Best,

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