Recover files

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BRENDA GLEZ AD

• September 08, 2022 13:29

Hi recently we removed by accident a folder called "systems" created by a user with email (deleted) Could you please help us to recover it?

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  AJ

  • September 08, 2022 16:23

  Hi Brenda,

  Welcome to the Box Community! I'm happy to help.

  It looks like the owner of the folder was deactivated by the admin of his Box instance. I suggest that you contact the owner of this folder.

  Best,

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  BRENDA GLEZ AD

  • September 08, 2022 17:07
  • Edited

  We have contacted him and also logged into his account but the folder is not there any more. Would you guys happen to have a backup by chance?

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