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unable to sign in/change email

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John Nuñez

I'm unable to change my email on my current paid account to my work email because that work email was used for the free trial. I filled out a ticket and the reply was to fill out another ticket with unable to sign in.

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  • Rakesh kumar

    Hello Box Team,

    I am not abling to login to my box account because I had added an authenticator app security in my account but I have reset my phone and I forgot my Setup key so i cant login in my account. please help.

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  • AJ

    Hi Mateo,

    Welcome to the Box Community! I'm happy to help.

    I went ahead and created an internal ticket for you to get this issue addressed. You should be receiving an email confirmation shortly.

    Please check your email for details and updates from our team.

    Best regards,

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  • AJ

    Hi Rakesh,

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

    Please check your email for updates. 

    Best, 

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