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Cannot find Authorize tab

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Antonio Fiorillo

I have created and configured a custom app (JWT), my last step would be to authorize it. I am reading forum and documentation and everywhere is written I should see an 'Authorize' tab, but somehow i dont have it.

the tabs i have are (in order)
General Settings - Configuration - Webhooks - App Diagnostic

anybody can tell me what am I missing?

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6 comments

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  • Rui Barbosa

    Hi Antonio,

    Are you sure you've configured a JWT application?

    Here is an example of a JWT app (which has the Authorization tab):

    as opposed to a client side oAuth (does not have the Authorization tab):

     

    Hope this helps

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  • Antonio Fiorillo

    Hi Rui,

    thanks for the reply, yes I am sure.

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  • Antonio Fiorillo

    Am i on the wrong subscription or something?

     

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  • Rui Barbosa

    Hi António,

    I'm not saying wrong subscription, but something does look off with your profile and developer features.

    Let me ask for internal help and see what we can do.

     

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  • Rui Barbosa
    • Edited

    Hi António,

    I heard back from our internal team and essentially you found a bug.

    Your subscription tier does not allow access to the administration console, which in turn invalidates the creation of JWT and Client Credential Grants application that require administrator approval.

    This is an inconsistency on our part and the team will be working towards a solution for this case. However I do not expect a solution to be available in the short term.

    So depending on your use case there are two options you might want to consider.

    Use an application authentication that does not require administrator approval, such as client side OAuth.

    Or temporarily create a free developer account to support your development use case, but you wont be able to access content from this to your original account.

    Neither of them are optimal.

    Here you can find documentation related to applications and authentication. 

    Let us know if this helps.

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  • Antonio Fiorillo

    thank you Rui!

    At least we now know what the problem is.

    I will proceed with your suggestions and give it a try hopefully I will be able to do what I am trying to achieve.

    Thanks again!

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