Unable to upload to BOX

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  • AJ

    Hi there,

    Welcome to the Box Community! I'm happy to help.

    The inability to upload encrypted files onto Box is may be due to a firewall or network settings.

    I suggest that you contact your firewall/network team so they can investigate why the encrypted file might be failing in your network environment. 

    You may also need to check this link from our Box Product Support page about "Troubleshooting Uploads to Box".

    https://support.box.com/hc/en-us/articles/360044196773-Troubleshooting-Uploads-to-Box

    Best,

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