box drive failed to initialize with macOS

i tried support forums, did the requirements but still doesn't work. and there is a message that says:

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Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

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but the link (the ''here'' word) just sends me to just a landing page. please help. thank you.