Lydia Li
- Total activity 7
- Last activity
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Activity overview
Latest activity by Lydia Li-
Lydia Li commented,
she can't login so she can not open her ticket,
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Lydia Li commented,
Hi Rona， I helped her raise this ticket to get help， she can not login and reset password cause need 2-step authenticator but she has been uninstalled wrong MFA app, original 2-step authenticator ...
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Lydia Li created a post,
can not access box application
Answeredissue root cause is user’s MFA authenticator not correspond to Box’s 2-step authenticator（used wrong app to bind, can not access now）. Can you help to reset the user box account profile or clean ...