Alexandre Duparchy

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Activity overview

Latest activity by Alexandre Duparchy

  • Alexandre Duparchy created a post,

    wrong overall size

    Answered
    1. Community
    2. Support Forum

    Hi,   My box account contain only one file of apron 330 kB but used storage in account and billing indicates that 9.9 GB are used. Can you please run the script that recount files and used storage ...

    • Alexandre Duparchy
    • 2 followers
    • 1 comment
    • 0 votes

  • Alexandre Duparchy commented,

    1. Community
    2. Support Forum
    3. Incorrect Size

    Hi,   I'm sorry but it didn't work... "used storage" in admin console (account & billing) indicates 10 GB and storage graph indicates 11.4GB. But when I check the subdirectories of the box, I count...

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    • Alexandre Duparchy
    • Edited
    • 0 votes

  • Alexandre Duparchy created a post,

    Incorrect Size

    Answered
    1. Community
    2. Support Forum

    Hi,   File count seems to be ok but folder size is overestimated. No more than 10 Mo stored but total box size estimated at 11.5 Gb. Could you update folder size to have the correct value please ? ...

    • Alexandre Duparchy
    • 2 followers
    • 2 comments
    • 0 votes

  • Alexandre Duparchy commented,

    1. Community
    2. Support Forum
    3. Box incorrect size

    Hi Ann, Sorry but the script didn't resolve the issue this time. The size indicated under "Storage (used/total)" in admin console is still 100 time bigger than the real one (and also file numbers i...

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    • Alexandre Duparchy
    • 0 votes

  • Alexandre Duparchy created a post,

    Box incorrect size

    Answered
    1. Community
    2. Support Forum

    Hi, I have an incorrect size on my box account, may be 8 or 8.5 gb more than real. Then, it appears to bo almost full although it doesn't contain more than 100 Mo. Can you fix it please ? Thanks

    • Alexandre Duparchy
    • 3 followers
    • 3 comments
    • 0 votes

  • Alexandre Duparchy commented,

    1. Community
    2. Support Forum
    3. Wrong File Number & Folder Size

    Hi, One month later, same issue... The total storage size used on my box is absolutely not equal to 8 Gb as written in "User Storage" (it is less than 500 Mb !). ==> Could you please run your scrip...

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    • Alexandre Duparchy
    • 0 votes

  • Alexandre Duparchy commented,

    1. Community
    2. Support Forum
    3. Wrong File Number & Folder Size

    Hi, The value shown under "Used Storage" in account settings seems now in good accordance with folder content. But the folder itself still shows wrong values for both file number and size. How to b...

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    • Alexandre Duparchy
    • 0 votes

  • Alexandre Duparchy created a post,

    Wrong File Number & Folder Size

    Answered
    1. Community
    2. Support Forum

    Hi, Could you please run your script to fix file number (box count 977 files... less than 10 in reality) and total folder size (box count 7.5 GN... les than 10 MB in reality) ? Thank you in advance

    • Alexandre Duparchy
    • 2 followers
    • 3 comments
    • 0 votes

  • Alexandre Duparchy created a post,

    Box API call from china

    1. Community
    2. Platform and Developer Forum (Deprecated)

    Hi everyone   I understood that box.com is not accessible from china (but Box alternate domain seems to work). Does anyone know if API calls can be made from China (i.e. accessing https://api.box.c...

    • Alexandre Duparchy
    • 2 followers
    • 1 comment
    • 0 votes