Ben Taylor

1. Community
2. Support Forum
3. Cannot create new folders; 'Add' button is grayed out.

I have the same problem. Chat support didn't have an answer.  I'm the account owner and admin, and I don't have Restrict Content Crecreation checked.  What's the deal?

• View comment
• Ben Taylor
• February 24, 2023 22:42
• 1 vote

1. Community
2. Support Forum
3. Cannot create new folders; 'Add' button is grayed out.

I contacted support, and after a lengthy back and forth we isolated the problem.  It's a known issue Box is working to fix for macOS and Safari.   In the meantime, you can fix it by deleting the Bo...

• View comment
• Ben Taylor
• March 02, 2023 14:29
• 0 votes

1. Community
2. Support Forum
3. Cannot create new folders; 'Add' button is grayed out.

Same here. I use Safari on macOS 13.2.1 for work, which should be fully supported according to Box's requirement page https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Polic...

• View comment
• Ben Taylor
• February 27, 2023 18:38
• 0 votes

1. Community
2. Support Forum
3. Cannot create new folders; 'Add' button is grayed out.

Damien, same here.  The button is greyed out at all levels.  It seems Box has a significant bug in its system.

• View comment
• Ben Taylor
• February 27, 2023 13:48
• 0 votes