Andy

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3. There was an error processing your request. We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance.

The problem is at Box end, not us as users. The problem appears limited to non-US Visa cards only, due, I suspect, to changes to 3DS2. Box have assured customers who have contacted them direct that...

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• Andy
• March 31, 2023 09:37
• 1 vote

1. Community
2. Support Forum
3. There was an error processing your request. We were unable to process your payment information. Please double check that all fields have been filled out correctly and try again, or visit support.box.com for further assistance.

Same issue with me today. I have tried to submit two different card details, both produce the same error message. I'm trying to renew a subscription that's been running for years.  Please advise wh...

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• Andy
• February 20, 2023 08:38
• 0 votes