Rona

1. Community
2. Support Forum
3. authentification app

Hi Patrick,  Welcome to Box Community and glad to assist!  It seems that you've already enabled your Multi-Factor Authentication. Are you planning to change your authentication method? Otherwise, p...

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• Rona
• January 16, 2025 20:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. I need clarification for the data hosting center that is being used to host the data.

Hi Evelyn,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 16, 2025 20:44
• 0 votes

1. Community
2. Support Forum
3. Folder Structure and Sharing best practices

Hi Emmett,  Welcome to Box Community and glad to assist!  Folder permission follows waterfall permission. Which mean, if you grant a user access to the folder all nested subfolders will have the ex...

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• Rona
• January 16, 2025 20:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need access to couple of files

Hi Chai,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the li...

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• Rona
• January 16, 2025 20:22
• Edited
• 1 vote

1. Community
2. Support Forum
3. Empty folder

Hi YoonJung, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Th...

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• Rona
• January 15, 2025 20:15
• 0 votes

1. Community
2. Support Forum
3. Error Message when Adding a collaboator

Hi Richard,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 15, 2025 20:12
• 0 votes

1. Community
2. Support Forum
3. Upgrade Plan

Hi there,  Welcome to Box Community and glad to assist!  To get an assistance for your Box upgrade. Please contact our Sales team and click the chat head via box.com/pricing. Thanks for posting! 

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• Rona
• January 15, 2025 20:11
• 0 votes

1. Community
2. Support Forum
3. Payment page gets hung

Hi Boris,  Welcome to Box Community and glad to assist!  To get an assistance for your Box upgrade. Please contact our Sales team and click the chat head via box.com/pricing. Thanks for posting! 

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• Rona
• January 15, 2025 20:10
• 0 votes

1. Community
2. Support Forum
3. Box Sign with Box Relay

Hi Steve,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 15, 2025 19:22
• 0 votes

1. Community
2. Support Forum
3. Not receiving reset password emails after many forgot password attempts.

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 15, 2025 19:20
• 0 votes