Rona

1. Community
2. Support Forum
3. Sharing .pst files

Hi Jeff,  Welcome to Box Community and glad to help!  I created a new ticket and our Support Team will get in touch via email.  Please keep an eye out and thanks for posting! 

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• Rona
• June 29, 2023 21:57
• -2 votes

1. Community
2. Support Forum
3. Text disappears when opening PDFs

Hi Mike,  Welcome to Box Community and glad to assist!  Please try clearing your browser's cache and cookies then try again.  Hope it works! 

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• Rona
• June 27, 2023 23:02
• -1 votes

1. Community
2. Support Forum
3. File not updating to all collaborators at the same time.

Hi Soi,  Welcome to Box Community and glad to assist!  You may want to check if these files that you've updated via your Box App has successfully updated in the Box website. That's when your collab...

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• Rona
• June 27, 2023 22:32
• Edited
• -1 votes

1. Community
2. Support Forum
3. Webでは表示されるフォルダがBOX driveだと表示されない

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• June 23, 2023 21:57
• -1 votes

1. Community
2. Support Forum
3. KINDLY HELP UPGRADE MY BOX ACCOUNT, ITS SAID I NEED FURTHER VERIFICATION

Hi there,  Welcome to Box Community and glad to help!  You may go ahead and reach out to our Sales team (https://www.box.com/pricing) for assistance.  Thanks for posting! 

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• Rona
• June 21, 2023 21:01
• -1 votes

1. Community
2. Support Forum
3. Ex-colleague folder

Hi Risa,  Welcome to Box Community and glad to assist!  Is the affected user registered to Box through her personal Box account? If yes, please note that you can only manage (delete, modify) the us...

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• Rona
• June 19, 2023 21:56
• Edited
• -1 votes

1. Community
2. Support Forum
3. Box Backup Frequency

Hi Al,  Welcome to Box Community and glad to assist!  For better assistance, I opened a new ticket for Product Support. A member of our team will get in touch shortly and please keep an eye to your...

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• Rona
• June 19, 2023 18:58
• -1 votes

1. Community
2. Support Forum
3. To limit the IP addresses

Hi there,  Welcome to Box Community and glad to assist!  In regards to use a specific IP range for managed users we generally suggest using our site domain names instead of an IP address, as IP add...

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• Rona
• June 16, 2023 22:56
• -1 votes

1. Community
2. Support Forum
3. Unable to Set my Password URGENT

Hi Becca,  Welcome to Box Community and glad to assist!  Here's our pro tip in setting up strong password for your external collaboration.  A "strong" password is a password of increased complexit...

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• Rona
• June 14, 2023 23:15
• -1 votes

1. Community
2. Support Forum
3. BOX can not handle many files at once, crashed 2 times a day.

Hi Ali,  Welcome to Box Community and glad to assist!  Box supports the syncing of under 100,000 files and up to 100GB to ensure the best performance. Are you moving 20K files from your local folde...

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• Rona
• June 12, 2023 22:48
• -1 votes