Rona

1. Community
2. Support Forum
3. Request for removal from the suppression list

Hi Ito,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email was placed on our email suppression list. This typically happens when a user's email cl...

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• Rona
• December 27, 2024 21:53
• 0 votes

1. Community
2. Support Forum
3. Bad Storage Info

Hi Alessandro,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes ...

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• Rona
• December 27, 2024 21:50
• 0 votes

1. Community
2. Support Forum
3. Max Storage Limit Reached

Hi Angela,  Welcome to Box Community and glad to assist!  You might want to investigate first. Find out if the folder you're uploading your files into is your own or collaborated folder.  If it's t...

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• Rona
• December 27, 2024 21:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. Stop an upload

Hi Christopher, Welcome to Box Community and glad to assist! When you're uploading files directly to the Box website  but needed to stop/cancel your ongoing upload for some reason, you can just cli...

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• Rona
• December 27, 2024 21:42
• 0 votes

1. Community
2. Support Forum
3. Missing Files/Folders

Hi there,  Welcome to Box Community and glad to assist!  To find your missing files, you can check your trash and find the items.  When items are deleted from a collaboration folder, both the owne...

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• Rona
• December 27, 2024 21:36
• 0 votes

1. Community
2. Support Forum
3. Unable to log into my USAfx account. Not receiving emails.

Hi LeAnne,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 27, 2024 21:33
• 0 votes

1. Community
2. Support Forum
3. Add User

Hi Taichi, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• December 27, 2024 21:32
• 0 votes

1. Community
2. Support Forum
3. I haven't received a password reset email

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 27, 2024 19:38
• 0 votes

1. Community
2. Support Forum
3. Calender Date issue

Hi Anil,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• December 27, 2024 19:36
• 0 votes

1. Community
2. Support Forum
3. Cancelling my Trial Account

Hi Stacy,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console ...

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• Rona
• December 27, 2024 16:10
• 0 votes