Rona

1. Community
2. Support Forum
3. Cancel Free trial and delete account

Hi Tricia,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have questions.  We'd love to further...

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• Rona
• November 28, 2024 21:51
• 0 votes

1. Community
2. Support Forum
3. BOXログインしようとしても2段階認証になりログインできないWhen I try to log in to BOX, it requires two-factor authentication, and I cannot log in.

Hi there,  Welcome to Box Community and glad to assist!  Looks like your Box account doesn't have Multi-Factor Authentication enabled.  We recommend that you contact Box Support using your affected...

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• Rona
• November 28, 2024 21:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. Apple Trash

Hi Debbie,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 28, 2024 21:28
• 0 votes

1. Community
2. Support Forum
3. BoxItem.getSharedItem not returning the file id

Hi Stanley, Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal he...

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• Rona
• November 28, 2024 21:16
• 0 votes

1. Community
2. Support Forum
3. Please help me upgrade

Hi Wim,  Welcome to Box Community and glad to assist!  To help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing.  We'd love to further ass...

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• Rona
• November 28, 2024 19:43
• 0 votes

1. Community
2. Support Forum
3. I haven't received a password reset email

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• November 28, 2024 19:42
• 0 votes

1. Community
2. Support Forum
3. Can't update and can't uninstall！！

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• November 28, 2024 19:40
• -1 votes

1. Community
2. Support Forum
3. GDPR compliance documents request

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• November 28, 2024 19:39
• 0 votes

1. Community
2. Support Forum
3. No Access to files Through Sync

Hi there,  Welcome to Box Community and glad to assist! Can we begin with your Operating System and your Box version? Also, it'd be helpful if you could attach a screenshot of your error through th...

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• Rona
• November 27, 2024 23:08
• 0 votes

1. Community
2. Support Forum
3. Help Restore files

Hi Carla,  Welcome to Box Community and glad to assist!  If your files are missing, you can check your trash to find it.  Notes: When items are deleted from a collaboration folder, both the owner ...

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• Rona
• November 27, 2024 23:06
• 0 votes