Rona

1. Community
2. Support Forum
3. Folders on box.com doesn't match my folder on desktop win10pro

Hi Mohamed,  Welcome to Box Community and glad to assist! Looks like you're using Box Sync to locally access your folders.  If that's the case, we firmly suggest for this change in your environment...

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• Rona
• November 27, 2024 23:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. User not receiving collaboration invitation

Hi there,  Welcome to Box Community and glad to assist! I've investigated our email server logs and your user was placed on our email suppression list. This typically happens when a user's email cl...

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• Rona
• November 27, 2024 22:06
• 0 votes

1. Community
2. Support Forum
3. Exporting Data to Google Cloud Storage

Hi Ethan,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• November 27, 2024 22:03
• 0 votes

1. Community
2. Support Forum
3. Can't download files in password protected folder

Hi Anna,  Welcome to Box Community and glad to assist! If you are encountering problems downloading files from your Box account, we recommend that you try: Updating your browser to the latest vers...

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• Rona
• November 27, 2024 22:02
• 0 votes

1. Community
2. Support Forum
3. Creating a Support Ticket

Hi Neil,  Welcome to Box Community and glad to assist!  Before reinstalling Box Drive, please make sure you've completely uninstalled Box Drive.  IMPORTANTAny content in your Box Drive desktop loc...

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• Rona
• November 27, 2024 21:59
• 0 votes

1. Community
2. Support Forum
3. Can't add a new user

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• November 27, 2024 21:37
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request.

Hi there,  Welcome to Box Community and glad to assist!  To help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing.  We'd love to further a...

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• Rona
• November 27, 2024 21:36
• 0 votes

1. Community
2. Support Forum
3. Notification email expired

Hi there, Welcome to Box Community and glad to assist! Looks like your Box account has just been made. And I assume you're referring to your verification email that's expired.  In that case, please...

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• Rona
• November 27, 2024 21:33
• 0 votes

1. Community
2. Support Forum
3. I haven't received the password reset email

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user'...

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• Rona
• November 27, 2024 21:30
• 0 votes

1. Community
2. Support Forum
3. Cannot Upgrade account

Hi Claudia,  Welcome to Box Community and glad to assist!  To help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing.  We'd love to further...

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• Rona
• November 27, 2024 21:28
• 0 votes