Rona

1. Community
2. Support Forum
3. Deleted Files

Hi Charles, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 19, 2024 19:07
• 0 votes

1. Community
2. Support Forum
3. FIles disappeared after migration

Hi Fabio,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 19, 2024 17:47
• 0 votes

1. Community
2. Support Forum
3. All data disappeared

Hi there,  Welcome to Box Community and glad to assist! Due to your upgrade, your Box contents will be inaccessible during the transition.  This activity may last up to 24 hours and if it goes beyo...

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• Rona
• September 19, 2024 17:47
• 0 votes

1. Community
2. Support Forum
3. Change admin

Hi Kim,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 19, 2024 17:45
• 0 votes

1. Community
2. Support Forum
3. Error message when attempting to open two folders.

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 19, 2024 15:02
• 0 votes

1. Community
2. Support Forum
3. Box Drive has Encountered an Issue - Proxy

Hi Bob,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• September 19, 2024 14:59
• 0 votes

1. Community
2. Support Forum
3. Adding a user with pre-existing account

Hi Steven,  Welcome to Box Community and glad to assist!  In order to add a user with existing account (not associated with an enterprise). After receiving the initial error message "1 user failed ...

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• Rona
• September 19, 2024 14:40
• 0 votes

1. Community
2. Support Forum
3. New User Not Able to Receive Emails for Confirmation or Password Reset

Hi Patrick, Welcome to Box Community and glad to assist! Great news! We're introducing the Suppression List For Administrator. With this new feature, Box Administrator can now check and remove mana...

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• Rona
• September 19, 2024 14:32
• 0 votes

1. Community
2. Support Forum
3. REQUESTING ASSISTANCE FOR PASSWORD RESET

Hi there, Welcome to Box Community and glad to assist! Great news! We're introducing the Suppression List For Administrator. With this new feature, Box Administrator can now check and remove manage...

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• Rona
• September 19, 2024 14:30
• 0 votes

1. Community
2. Support Forum
3. Storage full but isn't

Hi Rebecca,  Welcome to Box Community and glad to assist!  For more context, can you please provide more details regarding this issue? Also, is there an error message? If yes, please attach a scree...

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• Rona
• September 18, 2024 22:39
• 0 votes