Rona

1. Community
2. Support Forum
3. Remove 2FA

Hi Gerardo,  Welcome to Box Community and glad to assist!  We recommend that you  open a ticket using the impacted email. The link we’ve provided will let you create a ticket without the need to lo...

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• Rona
• April 18, 2025 20:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to login.

Hi there,  Welcome to Box Community and glad to assist! Using the impacted email, please open a support ticket to address the user's log in issue.  The link we've provided will let you open a ticke...

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• Rona
• April 18, 2025 20:14
• 0 votes

1. Community
2. Support Forum
3. change email address

Hi Susanne,  Welcome to Box Community and glad to assist! Since you've already added a secondary email to your Box account.  Here's how to make a secondary email address your primary email address:...

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• Rona
• April 18, 2025 20:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't find deleted files

Hi Matt,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the...

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• Rona
• April 18, 2025 19:45
• 0 votes

1. Community
2. Support Forum
3. Facing error in event fetch from Palo Alto XSOAR

Hi there,  Welcome to Box Community and glad to assist!  Your API query will be best answered by our Developer team. To do so, please take it to community.box.com.  Thanks for posting! 

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• Rona
• April 18, 2025 19:07
• 0 votes

1. Community
2. Support Forum
3. Windows 11 box drive "error: invalid_client"

Hi there,  Welcome to Box Community and glad to assist!  This error typically occurs when there is a Google association linked to your Box account login. Process for Resolution: The following steps...

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• Rona
• April 17, 2025 23:08
• 0 votes

1. Community
2. Support Forum
3. Unable to sign up

Hi Rahul,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address is not on our bounce or suppression list.  Please check your Spam/Junk email ...

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• Rona
• April 17, 2025 22:58
• 0 votes

1. Community
2. Support Forum
3. “User Groups Settings” is currently unavailable Error

Hi Derek,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 17, 2025 22:53
• 0 votes

1. Community
2. Support Forum
3. Capacity is not zero

Hi Akihiro, Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it i...

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• Rona
• April 17, 2025 22:50
• 0 votes

1. Community
2. Support Forum
3. BOX Login Issue

Hi Norihiko,  Welcome to Box Community and glad to assist! Upon checking, the email address you've indicated does not have a Box account. Please sign up with Box instead. To sign up you can  visit ...

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• Rona
• April 17, 2025 22:48
• Edited
• 0 votes