Rona

1. Community
2. Support Forum
3. Unlimited Business Account: "Account storage limit reached"

Hi Mackenzie,  Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your interna...

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• Rona
• April 11, 2025 21:57
• 0 votes

1. Community
2. Support Forum
3. Quota exceeded

Hi there,  Welcome to Box Community and glad to assist! We highly recommend switching to Box Drive. Why Switch? Current Experience: Box Drive is the latest desktop application from Box. Automati...

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• Rona
• April 11, 2025 21:46
• 0 votes

1. Community
2. Support Forum
3. Enabling Content Recovery

Hi James,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 11, 2025 21:32
• 0 votes

1. Community
2. Support Forum
3. Is there any other way to set IP address restrictions?

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 10, 2025 21:51
• 0 votes

1. Community
2. Support Forum
3. 2FA reset

Hi Kristen, Welcome to Box Community and glad to assist! We suggest having the affected user to open a support ticket to address her/his MFA issue.  The link provided will allow you to create a t...

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• Rona
• April 10, 2025 21:20
• 0 votes

1. Community
2. Support Forum
3. Client lost authenticator app configuration

Hi Mikel, Welcome to Box Community and glad to assist! We suggest having the affected user to open a support ticket to address her/his MFA issue.  The link provided will allow you to create a tic...

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• Rona
• April 10, 2025 21:19
• 0 votes

1. Community
2. Support Forum
3. Insufficient Permissions only on Box Drive

Hi Joe, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 10, 2025 21:16
• 0 votes

1. Community
2. Support Forum
3. Can't access folder, wheel spinning

Hi Peter,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep let us know if you need further assistance.  Thanks for posting!

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• Rona
• April 10, 2025 20:27
• 0 votes

1. Community
2. Support Forum
3. Box will not let me delete files or upgrade my account

Hi there, Welcome to Box Community and glad to assist!  Looks like you're having error upgrading your account. In order for us to assist, please visit our Sales team via box.com/pricing where you c...

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• Rona
• April 10, 2025 20:25
• 0 votes

1. Community
2. Support Forum
3. Account says storage is full but it is not

Hi Sebastian, Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it...

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• Rona
• April 10, 2025 20:22
• 0 votes