Rona

1. Community
2. Support Forum
3. an inquiry about two-step authentication

Hi Atsushi,  Welcome to Box Community and glad to assist!  If it's the external user who has issue with 2FA, please inform the affected user to contact Box Product Support. We'd love to further ass...

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• Rona
• June 25, 2024 20:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. inaccurate storage space

Hi Lewis,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 25, 2024 20:52
• 0 votes

1. Community
2. Support Forum
3. Message notification not received!!!!!! HELP!

Hi Sharon, Welcome to Box Community and glad to assist! I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happens...

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• Rona
• June 25, 2024 20:41
• 0 votes

1. Community
2. Support Forum
3. About up grade

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• June 25, 2024 20:37
• 0 votes

1. Community
2. Support Forum
3. Sorry, you can not invite deactivated users to collaborate.

Hi Frosina, Welcome to Box Community and glad to assist! Collaboration invitation requires Box log in. If your invitee have already deactivated his Box account you're likely to get this error.  Ple...

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• Rona
• June 25, 2024 20:34
• 0 votes

1. Community
2. Support Forum
3. Folders of the Company are missing

Hi Youssef,  Welcome to Box Community and glad to assist!  Is it your owned or shared folder you're looking for? If it's the latter, please contact the folder owner as your access may have ended or...

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• Rona
• June 25, 2024 20:27
• 0 votes

1. Community
2. Support Forum
3. Wrong account space usage

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 25, 2024 20:24
• 0 votes

1. Community
2. Support Forum
3. Box App Not loading onto my iPhone 14

Hi Jerome,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 24, 2024 22:05
• 0 votes

1. Community
2. Support Forum
3. Unable to connect to Box with SSO

Hi Sridhar,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 24, 2024 22:01
• 0 votes

1. Community
2. Support Forum
3. Storage Limit incorrect

Hi Keith,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 24, 2024 21:59
• 0 votes