Rona

1. Community
2. Support Forum
3. two-factor authentication for Box

Hi there,  Welcome to Box Community and glad to assist! Can you still log in through box.com? If so, you can proceed and disable it in your end.  To remove a multi-factor authentication method from...

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• Rona
• June 18, 2024 21:02
• 0 votes

1. Community
2. Support Forum
3. I want to disable 2-step authentication on BOX.

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• June 18, 2024 20:57
• 0 votes

1. Community
2. Support Forum
3. Storage doesn't decrease

Hi there,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 18, 2024 20:46
• 0 votes

1. Community
2. Support Forum
3. Storage used inaccurate

Hi Robert,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 18, 2024 20:45
• 0 votes

1. Community
2. Support Forum
3. 2 Step Verification is Not working

Hi Wesley,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 18, 2024 20:43
• 0 votes

1. Community
2. Support Forum
3. I forgot to register. I want to cancel the contract immediately

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• June 18, 2024 20:41
• 0 votes

1. Community
2. Support Forum
3. New link to verify and confirm email

Hi Marcie,  Welcome to Box Community and glad to assist!  Once your confirmation email has expired, you can always create a password reset email to get started with Box.  To reset the password for ...

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• Rona
• June 18, 2024 20:37
• 0 votes

1. Community
2. Support Forum
3. Box sign fields

Hi Jeannine,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  T...

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• Rona
• June 18, 2024 20:35
• 0 votes

1. Community
2. Support Forum
3. Lost file when cut and paste folder and file to other cloud folder

Hi there,  Welcome to Box Community and glad to assist!  It seems that you're referring to a shared folder, please contact the folder owner regarding file recovery.  You can manually restore any fi...

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• Rona
• June 18, 2024 19:49
• 0 votes

1. Community
2. Support Forum
3. Transfer Ownership - Shared box folder

Hi Dan,  Welcome to Box Community and glad to assist!  Only the folder owner can transfer the folder ownership and there's no alternate workaround on this one.  Meanwhile, to take ownership of a fo...

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• Rona
• June 18, 2024 19:43
• Edited
• 0 votes