Rona

1. Community
2. Support Forum
3. MacOs, one machine syncs the other does not

Hi Timothy,  Welcome to Box Community and glad to assist!  You could manually reset your Box Drive Application:  Quit Box Drive if it is running. Download and open the Box Reset Tool zip file. Ope...

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• Rona
• April 08, 2025 13:37
• 0 votes

1. Community
2. Support Forum
3. Multi-Factor Authentication App Change

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 07, 2025 22:11
• 0 votes

1. Community
2. Support Forum
3. Restore deleting files

Hi Brian,  Welcome to Box Community and glad to assist!   Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from t...

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• Rona
• April 07, 2025 22:09
• 0 votes

1. Community
2. Support Forum
3. Refund

Hi Veletta,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Th...

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• Rona
• April 07, 2025 22:07
• 0 votes

1. Community
2. Support Forum
3. authorization code

Hi Mie,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 07, 2025 22:05
• 0 votes

1. Community
2. Support Forum
3. Missing file

Hi Alyssa,  Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal h...

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• Rona
• April 07, 2025 22:04
• 0 votes

1. Community
2. Support Forum
3. Billing Error

Hi Jina,  Welcome to Box Community and glad to assist!  To address your Billing concern, please contact our Billing team via billing@box.com or you could open a new ticket through Box Support.  Tha...

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• Rona
• April 07, 2025 21:46
• 0 votes

1. Community
2. Support Forum
3. 登録完了リンク有効期限切れ

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• April 07, 2025 21:38
• 0 votes

1. Community
2. Support Forum
3. Lost email access

Hi Meghan,  Welcome to Box Community and glad to assist!  You can only transfer its contents by logging in to your Box account.  Thanks for posting!   

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• Rona
• April 04, 2025 22:34
• 0 votes

1. Community
2. Support Forum
3. Unable to Edit in Excel Desktop or Online

Hi Haley,  Welcome to Box Community and glad to assist!  For more context and to see what the issue looks like, could you attach a screenshot in this forum?  We'd love to further assist! 

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• Rona
• April 04, 2025 22:13
• Edited
• 0 votes