Rona

1. Community
2. Support Forum
3. Cannot launch the Box Drive App

Hi Bilal,  Welcome to Box Community and glad to assist!  Can we begin by confirming your Operating System and current Box version? We'd love to further assist!

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• Rona
• June 11, 2024 14:55
• 0 votes

1. Community
2. Support Forum
3. System errors

Hi there,  Welcome to Box Community and glad to assist!  If you are having trouble accessing a file or folder that has been shared with you, verify that you are signed in to the same Box account th...

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• Rona
• June 11, 2024 14:28
• 0 votes

1. Community
2. Support Forum
3. Contacting Box

Hi Peter,  Welcome to Box Community and glad to assist! In order to successfully change your primary email address. Please only select an email that's not yet associated with Box.  Thanks for posti...

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• Rona
• June 11, 2024 14:08
• 0 votes

1. Community
2. Support Forum
3. Anonymous users?

Hi Leonie,  Welcome to Box Community and glad to assist!  You may see an "Anonymous" user while running a report which shows when anyone who wasn't logged into Box took an action on a Box item. Thi...

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• Rona
• June 10, 2024 21:46
• 0 votes

1. Community
2. Support Forum
3. Offline folders are not visible when I exit the app.

Hi there,  Welcome to Box Community and glad to assist! Can we begin with your current Operating System and your Box version?  We'd love to further assist! 

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• Rona
• June 10, 2024 21:40
• 0 votes

1. Community
2. Support Forum
3. Storage "Full", but seems innacurate

Hi Brian,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of thes...

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• Rona
• June 10, 2024 21:27
• 0 votes

1. Community
2. Support Forum
3. Space not reported fully though I delete all the files and cleaned the trash

Hi there,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tot...

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• Rona
• June 10, 2024 21:26
• 0 votes

1. Community
2. Support Forum
3. storage space not being reclaimed.

Hi Tim,  Welcome to Box Community and glad to assist! Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these total...

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• Rona
• June 10, 2024 21:25
• 0 votes

1. Community
2. Support Forum
3. Cancel my free trial ASAP and remove charge

Hi Mariana, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• June 10, 2024 20:42
• 0 votes

1. Community
2. Support Forum
3. Cannot Add New User

Hi Kevin,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• June 10, 2024 20:41
• 0 votes