Rona

1. Community
2. Support Forum
3. Cancel Account

Hi Fernando,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. And it shows that you've already cancelled your subscription.  Thanks for ...

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• Rona
• April 02, 2025 20:44
• 0 votes

1. Community
2. Support Forum
3. Cannot create an account with my previous email used

Hi Mariana,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 02, 2025 20:42
• 0 votes

1. Community
2. Support Forum
3. Change Admin on Box Account

Hi Kayla,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• April 02, 2025 20:36
• 0 votes

1. Community
2. Support Forum
3. Storage on Box

Hi Grace, Welcome to Box Community and glad to assist! You can increase your account storage by upgrading your Box subscription. To do so, please reach out to our Sales team via box.com/pricing.  T...

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• Rona
• April 02, 2025 20:34
• 0 votes

1. Community
2. Support Forum
3. Changing Admin Email

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• April 02, 2025 20:31
• 0 votes

1. Community
2. Support Forum
3. Lost Authenticator and Cannot Login to Box.com

Hi Kevin, Welcome to Box Community and glad to assist! We suggest having the affected user to open a support ticket to address his/her MFA issue.  The link provided will allow you to create a...

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• Rona
• April 02, 2025 20:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. disable 2-step

Hi Kawakubo, Welcome to Box Community and glad to assist! We suggest having the affected user to open a support ticket to address his/her MFA issue.  The link provided will allow you to create a ...

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• Rona
• April 02, 2025 20:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need to reset MFA

Hi Vuong, Welcome to Box Community and glad to assist! We suggest having the affected user to open a support ticket to address her MFA issue.  The link provided will allow you to create a ticket ...

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• Rona
• April 02, 2025 20:26
• 0 votes

1. Community
2. Support Forum
3. Error When Generating Client Secret

Hi Ryan,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 02, 2025 20:22
• 0 votes

1. Community
2. Support Forum
3. Drag and Drop Files from Salesforce into Box for Salesforce LWC

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 02, 2025 19:35
• 0 votes