Rona

1. Community
2. Support Forum
3. Storage is full - but it shouldn't be

Hi Adam,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

• View comment
• Rona
• March 26, 2024 18:58
• 0 votes

1. Community
2. Support Forum
3. SCAM same here!!

Hi Nina,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know if you have clarifications.  Thanks for posting! 

• View comment
• Rona
• March 26, 2024 18:52
• 0 votes

1. Community
2. Support Forum
3. Help Recovering Files

Hi Benjamin,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know if you have clarifications.  Thanks for posting! 

• View comment
• Rona
• March 26, 2024 17:58
• 0 votes

1. Community
2. Support Forum
3. Dear Support Team

Hi Yu Zhang,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you need further assistance.  We'd love to...

• View comment
• Rona
• March 25, 2024 21:55
• 0 votes

1. Community
2. Support Forum
3. Files delete by accident

Hi Gregory,  Welcome to Box Community and glad to assist!  Box stores files and folders you place in Trash for a certain period of time, that default period is 30 days. I'm afraid we can't recover ...

• View comment
• Rona
• March 25, 2024 21:51
• 0 votes

1. Community
2. Support Forum
3. if I enter part of old folder sharer's company name on google search line, it automatically fills the entire https line, and opens my personal box.com page

Hi there,  Welcome to Box Community and glad to assist!  You might want to check if you've bookmarked the Enterprise's Box log in URL.Try using your alternate browser to confirm.  Also, we recommen...

• View comment
• Rona
• March 25, 2024 21:43
• 0 votes

1. Community
2. Support Forum
3. Free space

Hi Gustavo,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

• View comment
• Rona
• March 25, 2024 20:04
• 0 votes

1. Community
2. Support Forum
3. Files Not Syncing

Hi Matt, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• March 25, 2024 20:03
• 0 votes

1. Community
2. Support Forum
3. Box storage space bug

Hi Ken,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

• View comment
• Rona
• March 25, 2024 20:01
• 0 votes

1. Community
2. Support Forum
3. 二段階認証に使用していた携帯電話にショートメールが届かない

Hi Hikaru,  Welcome to Box Community and happy to assist!  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support.  Th...

• View comment
• Rona
• March 25, 2024 19:59
• 0 votes