Rona

1. Community
2. Support Forum
3. unable to access school organization's link

Hi Zhongyu,    Welcome to Box Community and glad to assist!    This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created...

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• Rona
• March 18, 2024 20:13
• 0 votes

1. Community
2. Support Forum
3. Storage quota did not refresh

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 18, 2024 20:12
• 0 votes

1. Community
2. Support Forum
3. Run script to update free space

Hi Ronald,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• March 18, 2024 19:04
• 0 votes

1. Community
2. Support Forum
3. Can not upgrade my plan

Hi Aboubakar,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 18, 2024 19:03
• 0 votes

1. Community
2. Support Forum
3. Urban VPN Browser Exension Blocking Box

Hi Deepak,  Welcome to Box Community and glad to assist!  We recommend disabling your VPN in order to access box.com or reach out to your VPN provider directly.  Thanks for posting! 

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• Rona
• March 18, 2024 14:27
• 0 votes

1. Community
2. Support Forum
3. Not able to login due to MFA after phone number is changed

Hi Mayank,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 18, 2024 14:21
• 0 votes

1. Community
2. Support Forum
3. All my files are gone!

Hi there,  Welcome to Box Community and glad to assist!  Are looking for your shared folders? If so, please take note of the following:  When items are deleted from a collaboration folder, both ...

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• Rona
• March 15, 2024 23:57
• 0 votes

1. Community
2. Support Forum
3. Box emails not receiving

Hi Anoj,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list.  Please check your Spa...

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• Rona
• March 15, 2024 23:50
• 0 votes

1. Community
2. Support Forum
3. invoice refund

Hi Luis,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 15, 2024 23:47
• 0 votes

1. Community
2. Support Forum
3. Unable to share and edit files

Hi there,  Welcome to Box Community and glad to assist!  Is this visible in your folder from box.com or through your local Box folder? Also, can you take a screenshot and attach it here to get a cl...

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• Rona
• March 15, 2024 23:45
• 0 votes