Rona

1. Community
2. Support Forum
3. Box Drive incorrectly shown as full

Hi Gabriel, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• March 12, 2024 17:27
• 0 votes

1. Community
2. Support Forum
3. Upgraded but collaborator still gets error message about file size for upload

Hi Jeremy, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 12, 2024 17:25
• 0 votes

1. Community
2. Support Forum
3. Cancel Trial

Hi Julia,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 12, 2024 17:22
• 0 votes

1. Community
2. Support Forum
3. Trial ended, can't access folders being shared with me

Hi Oliver,  Welcome to Box Community and glad to assist!   You should get in touch with our Billing team to help address this query. To do so, you can submit an email through billing@box.com. Thank...

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• Rona
• March 12, 2024 17:20
• 0 votes

1. Community
2. Support Forum
3. Storage FULL...but it isn't

Hi Vincent, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• March 12, 2024 17:17
• 0 votes

1. Community
2. Support Forum
3. I need to open a ticket

Hi Phil,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 12, 2024 15:31
• 0 votes

1. Community
2. Support Forum
3. Adding Managed User Error

Hi Samuel, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 12, 2024 15:30
• 0 votes

1. Community
2. Support Forum
3. Deleting a Co-admin

Hi Paul,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 12, 2024 15:28
• 0 votes

1. Community
2. Support Forum
3. Using VPN access

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 12, 2024 15:27
• 0 votes

1. Community
2. Support Forum
3. How do i give one user access to all folders in box

Hi Andrew,  Welcome to Box Community and glad to assist!  Does your Admin has to have direct access to the contents or just find out the filename(s) and folder name(s) in your managed user's accoun...

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• Rona
• March 11, 2024 22:08
• Edited
• 0 votes