Rona

1. Community
2. Support Forum
3. run a script

Hi Shasho, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 11, 2024 16:47
• 0 votes

1. Community
2. Support Forum
3. can not receive files

Hi Harriet,  Welcome to Box Community and glad to assist!  You might've not logged in to your email where the invitation was sent.  To rectify this, please follow the steps below: Confirm which e...

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• Rona
• March 08, 2024 23:12
• 0 votes

1. Community
2. Support Forum
3. Back up frequency

Hi Rosalyn,  Welcome to Box Community and glad to assist!  If you're asking regarding Trash Settings for Your Enterprise, we have a detailed information on how you can customize your enterprise's t...

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• Rona
• March 08, 2024 22:41
• 0 votes

1. Community
2. Support Forum
3. Give Users the ability to create folders

Hi Peter,  Welcome to Box Community and glad to help! In order to allow your managed users from creating their own folders. You should disable 'Restrict Content Creation.'  To do so, kindly follow ...

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• Rona
• March 08, 2024 21:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't get email confirmation mail

Hi there,  Welcome to Box Community and glad to assist! I've investigated our email server logs and it looks like Edward Tanedo's  email address was placed on our email suppression list. This typic...

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• Rona
• March 08, 2024 21:06
• 0 votes

1. Community
2. Support Forum
3. Can't get Request access token

Hi Rutvik, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 08, 2024 21:02
• 0 votes

1. Community
2. Support Forum
3. I can't upload any files after cleaning up my box account

Hi Steve,  Welcome to Box Community and glad to help!  Is there an error when you tried to upload file(s)? If so, kindly attach a screenshot in this forum.  We'd love to further assist! 

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• Rona
• March 08, 2024 20:35
• 0 votes

1. Community
2. Support Forum
3. Cant see images ive downloaded into canvas

Hi Brad,  Welcome to Box Community and glad to assist!  To have a better understanding of your workflow. How did you download items from Box Canvas?  Maybe you could walk us through your steps?  An...

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• Rona
• March 08, 2024 20:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. My files are gone

Hi Renee,  Welcome to Box Community and glad to help!  If your files/folder disappeared, please checkout box.com> Trash.  Notes: When items are deleted from a collaboration folder, both the owner ...

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• Rona
• March 08, 2024 20:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Delete unnecessary licenses

Hi Kazutaka,  Welcome to Box Community and glad to help!  To reduce your seats, you can get in touch with our Cancellation team (cancel@box.com) for assistance.  Thanks for posting! 

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• Rona
• March 08, 2024 19:55
• 0 votes