Rona

1. Community
2. Support Forum
3. Business plus plan speed limit?

Hi Jimmy,  Welcome to Box Community and glad to assist! Activities that affect bandwidth and monthly limitations include:  Downloads from a shared link .  Limitations: Individual free account: 10...

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• Rona
• February 26, 2024 19:17
• 0 votes

1. Community
2. Support Forum
3. Unable to remove public key

Hi Magnus, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• February 26, 2024 19:01
• 0 votes

1. Community
2. Support Forum
3. Box Drive shows full even though files are deleted

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• February 26, 2024 19:00
• 0 votes

1. Community
2. Support Forum
3. Cancel subscription

Hi there, Welcome to Box Community and glad to help! Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > Account & Billing. In the Status field in the...

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• Rona
• February 26, 2024 18:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. 2fa authentication factor required but never setup

Hi there,  Welcome to Box Community and glad to help! By any chance, are you referring to your alternate Box account? Seems that the account you've used to post in this Community forum isn't 2FA en...

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• Rona
• February 26, 2024 17:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Canvas: Spinning Circles and Images in Wrong Places

Hi Ellen, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 26, 2024 17:40
• 0 votes

1. Community
2. Support Forum
3. Is transfer encryption and encryption of data at rest included in Personal Pro Plan?

Hi Marcel,  Welcome to Box Community and glad to assist!  You may want to contact our Sales team through box.com/pricing and chat with a member of our team.  Thanks for posting!

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• Rona
• February 26, 2024 14:33
• 0 votes

1. Community
2. Support Forum
3. Reactivate account

Hi Seiji,  Welcome to Box Community and glad to assist! To reactivate your account and settle your number of licenses . You should reach out to our Billing team via billing@box.com.  Thanks for pos...

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• Rona
• February 26, 2024 14:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box is installed on my computer so I can access it through my (Windows) file app, but everything is view-only and makes me save a copy when I make edits.

Hi there,  Welcome to Box Community and glad to assist!  I noticed that you have a mix of shared and owned files/folders in your Box account. Perhaps you might be working on a shared file? If that'...

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• Rona
• February 26, 2024 14:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Missing Files and Folders

Hi there,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from th...

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• Rona
• February 26, 2024 14:39
• Edited
• 0 votes