Rona

1. Community
2. Support Forum
3. Extremely slow download

Hi DJ,  Welcome to Box Community and glad to assist! In order to address your slow download issue, I recommend running  these troubleshooting steps.  Hope it works!

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• Rona
• February 14, 2024 19:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upgrade - Files Not Showing Up

Hi Perry,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional concern.  We'd love to further a...

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• Rona
• February 14, 2024 19:32
• 0 votes

1. Community
2. Support Forum
3. User name already taken

Hi Leann,  Welcome to Box Community and glad to assist!  It may also due to your email address already linked on a Box account. Can you try to sign up and use an alternate email address?  Let us kn...

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• Rona
• February 14, 2024 19:29
• 0 votes

1. Community
2. Support Forum
3. Version

Hi Davy,  Welcome to Box Community and glad to assist!  We can no longer recover your old file version even if you opted to upgrade your Box account. However, doing so will prevent data loss for yo...

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• Rona
• February 14, 2024 19:25
• 0 votes

1. Community
2. Support Forum
3. Storage is showing full, but I have deleted everything.

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 13, 2024 22:32
• 0 votes

1. Community
2. Support Forum
3. Storage full but it should not be

Hi Kwai, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• February 13, 2024 22:30
• 0 votes

1. Community
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• February 13, 2024 22:26
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hi Heidi, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 13, 2024 22:19
• 0 votes

1. Community
2. Support Forum
3. Free account space not freeing up

Hi Diana, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 13, 2024 22:17
• 0 votes

1. Community
2. Support Forum
3. Storage is full, but it isn't

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 13, 2024 22:14
• 0 votes