Rona

1. Community
2. Support Forum
3. Box Storage is full even though it is empty

Hi Grace, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• January 31, 2024 19:12
• 0 votes

1. Community
2. Support Forum
3. Authenticator code

Hi Rodney, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 31, 2024 19:10
• 0 votes

1. Community
2. Support Forum
3. Saying I'm out of storage on my account

Hi Will,  Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way a member of our team could assist.  Thanks...

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• Rona
• January 31, 2024 19:07
• 0 votes

1. Community
2. Support Forum
3. now chat or direct communication available anymore?

Hi Daniela,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• January 26, 2024 22:27
• 0 votes

1. Community
2. Support Forum
3. Cancel our account

Hi Ryutaro, Welcome to Box Community and glad to assist!  To end your current subscription, please follow the steps below.  Canceling a Business or Enterprise Account:  Only the account administrat...

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• Rona
• January 26, 2024 22:25
• 0 votes

1. Community
2. Support Forum
3. Box folders created with the same name

Hi Krisztina,  Welcome to Box Community and glad to assist!  You may take this to our Developer team's attention instead. Please visit our developer forum.  Thanks for posting! 

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• Rona
• January 26, 2024 22:21
• 0 votes

1. Community
2. Support Forum
3. Cancel Trial Subscription

Hi Susan,  Welcome to Box Community and glad to assist!  To end your current subscription, please follow the steps below.  Canceling a Business or Enterprise Account:  Only the account administrato...

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• Rona
• January 26, 2024 22:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Confirmation email not received

Hi Matt,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 26, 2024 22:05
• 0 votes

1. Community
2. Support Forum
3. Remove account?

Hi Wang Xian,  Welcome to Box Community and glad to assist!  Are you planning to close down your Box account entirely? If that's the case, may go ahead and follow the instructions to remove your Bo...

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• Rona
• January 26, 2024 22:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. advancing ppt slides

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• January 26, 2024 21:56
• 0 votes