Rona

1. Community
2. Support Forum
3. Can't access my company account

Hi David,  Welcome to Box Community and glad to assist!  Seems that you'll need assistance from Product Support regarding your log in error. Let me create a new case and a member of our team will b...

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• Rona
• January 22, 2024 20:18
• 0 votes

1. Community
2. Support Forum
3. User not getting verification email

Hi Stephen, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• January 22, 2024 20:15
• 0 votes

1. Community
2. Support Forum
3. i upgraded plan and can't find files

Hi Rafael, Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 22, 2024 20:14
• 0 votes

1. Community
2. Support Forum
3. Adding a current user to my account

Hi Karen, Welcome to Box Community and glad to assist!  Seems that you'll need assistance from Product Support in adding a new user. Let me create a new case and a member of our team will be in tou...

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• Rona
• January 22, 2024 20:11
• 0 votes

1. Community
2. Support Forum
3. Shuttle Migration Windows Agent Issues

Hi Greg,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• January 22, 2024 20:08
• 0 votes

1. Community
2. Support Forum
3. Account Made In Error

Hi Kimberly,  Welcome to Box Community and glad to assist!  It indicates that you have already collaborated with one of our team members. Please let us know if you have additional questions.  Thank...

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• Rona
• January 22, 2024 20:06
• 0 votes

1. Community
2. Support Forum
3. slow file transfer

Hi Alan,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• January 22, 2024 20:04
• 0 votes

1. Community
2. Support Forum
3. custom url

Hi Ben,  Welcome to Box Community and glad to assist!  Seems that you'll need assistance from Product Support regarding shared links. Let me create a new case and a member of our team will be in to...

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• Rona
• January 22, 2024 20:00
• 0 votes

1. Community
2. Support Forum
3. wrong sizing GB on my account

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• January 22, 2024 19:56
• 0 votes

1. Community
2. Support Forum
3. 2FA setup QR code doesn't show up

Hi Chris,  Welcome to Box Community and glad to assist!  Seems that you'll need assistance from Product Support regarding 2FA. Let me create a new case and a member of our team will be in touch, pl...

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• Rona
• January 22, 2024 19:54
• 0 votes