Rona

1. Community
2. Support Forum
3. I can't add new email address.

Hi Kento,  Welcome to Box Community and glad to assist!  Make sure that your new email address it not yet associated in Box. If so, please use your alternate email address.  However, if your email ...

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• Rona
• January 18, 2024 19:37
• 0 votes

1. Community
2. Support Forum
3. Unable to reclaim box space upon deleting files

Hi Lewis, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• January 18, 2024 19:25
• 0 votes

1. Community
2. Support Forum
3. Cannot reset MFA

Hi Thomas,  Welcome to Box Community and glad to assist!  Seems that you will need the help of Product Support to disable your MFA. Let me create a new case and a member of our team will be in touc...

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• Rona
• January 18, 2024 19:23
• 0 votes

1. Community
2. Support Forum
3. Rückgängig machen in Box Notes

Hi Daniel,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Eng...

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• Rona
• January 18, 2024 19:20
• 0 votes

1. Community
2. Support Forum
3. deleting files

Hi Linda,  Welcome to Box Community and glad to help!  Note that your ability to make changes in a folder or file (i.e. upload, edit, delete and whatnot) varies according to your collaboration acce...

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• Rona
• January 18, 2024 15:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. Checking status on Box for Microsoft Office request

Hi Dylan, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 18, 2024 14:50
• 0 votes

1. Community
2. Support Forum
3. Please cancel the two-factor authentication

Hi there, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 18, 2024 14:48
• 0 votes

1. Community
2. Support Forum
3. Permanently deleting versions

Hi there,  Welcome to Box Community and glad to assist!  To delete your file's version history:  Open this sidebar and access any file’s version history, navigate to your Box All Files page and do...

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• Rona
• January 17, 2024 22:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can you configure Box for Teams to be FINRA compliant?

Hi Audrey,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 17, 2024 22:22
• 0 votes

1. Community
2. Support Forum
3. Reset Password - Haven't received an e-mail

Hi Sameer, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• January 17, 2024 21:57
• 0 votes