Rona

1. Community
2. Support Forum
3. Mac machine using Parallels

Hi Kevin,  Welcome to Box Community and glad to help! Seems that installing Box Drive on Parallels isn't recommended as ARM-based systems is not supported on Box Drive.  Apologies for the limitatio...

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• Rona
• January 17, 2024 20:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Email Invitation

Hi Robert,  Welcome to Box Community and glad to help! To get a closer look, could you attach a screenshot of the invite notification that you received? We'd love to further assist! 

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• Rona
• January 17, 2024 19:44
• 0 votes

1. Community
2. Support Forum
3. "This shared file or folder link has been removed or is unavailable to you" how can I as the owner find out which file or folder was connected to that link?

Hi Gerald,  Welcome to Box Community and glad to assist!  You may reach out to your Box Administrator and request for a Shared Links report. Doing so will help identify the file/folder for your sha...

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• Rona
• January 17, 2024 19:14
• 0 votes

1. Community
2. Support Forum
3. Events API: Availability of User Id and Email for all Enterprise Event Types.

Hi Shailesh, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 17, 2024 18:57
• 0 votes

1. Community
2. Support Forum
3. Urgent: Missing Folder

Hi Mehul,  Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist.  Thanks for posting! 

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• Rona
• January 16, 2024 21:47
• 0 votes

1. Community
2. Support Forum
3. Cannot cd into local Box directory with wsl (shell)

Hi there, Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist.  Thanks for posting! 

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• Rona
• January 16, 2024 20:35
• 0 votes

1. Community
2. Support Forum
3. Merging Two Enterprise Box Accounts that use the same domain

Hi Daniel,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 16, 2024 20:32
• 0 votes

1. Community
2. Support Forum
3. I'm not receiving email notifications.

Hi there,  Welcome to Box Community and glad to help!  I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happens ...

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• Rona
• January 16, 2024 20:27
• 0 votes

1. Community
2. Support Forum
3. User removal

Hi Connie,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 16, 2024 20:01
• 0 votes

1. Community
2. Support Forum
3. change invoice number

Hi Harold,  Welcome to Box Community and glald to help! To answer your query regarding invoice, please reach out to our billing team for better handling and you can email them using billing@box.com...

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• Rona
• January 16, 2024 19:58
• Edited
• 0 votes