Rona

1. Community
2. Support Forum
3. Unable to set up 2 Factor Authentication using Auth App

Hi Vinod, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 21, 2023 19:07
• 0 votes

1. Community
2. Support Forum
3. Bad Storage Info

Hi Alessandro, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if...

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• Rona
• December 21, 2023 19:06
• 0 votes

1. Community
2. Support Forum
3. The folder view contains FILE UPDATED and SIZE. How to add 'ABSTRACT'

Hi Timothy, Welcome to Box Community and glad to help! Please reach out to your internal helpdesk team to contact Premier Services. Thanks for posting!   

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• Rona
• December 20, 2023 22:14
• 0 votes

1. Community
2. Support Forum
3. Storage misreporting full

Hi Martun,  Welcome to Box Community!  Can you make sure that the deleted contents are your own contents. We've run the script couple times and looks like they are returning the same results.  We'd...

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• Rona
• December 20, 2023 22:01
• 0 votes

1. Community
2. Support Forum
3. Theft

Hi Bruce,  Welcome to Box Community and glad to help! You can reach out to our Billing team by simply creating a case or email them through billing@box.com. Rest assured that a member of our team w...

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• Rona
• December 20, 2023 21:51
• 0 votes

1. Community
2. Support Forum
3. Unsubscribe and refund amount

Hi Sreeju, Welcome to Box Community and glad to help! You can reach out to our Billing team via billing@box.com. Rest assured that a member of our team will be in touch to assist with your request....

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• Rona
• December 20, 2023 21:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. I can't find the highlight button

Hi Shingo,  Welcome to Box Community and glad to help! Please reach out to your internal helpdesk team to contact Premier Services. Thanks for posting!   

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• Rona
• December 20, 2023 20:58
• 0 votes

1. Community
2. Support Forum
3. Creating Google Drive JSON File for Box Shuttle Migration

Hi Ben, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 20, 2023 20:41
• 0 votes

1. Community
2. Support Forum
3. Storage capacity is incorrect

Hi Claire, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• December 20, 2023 20:38
• 0 votes

1. Community
2. Support Forum
3. Storage problem

Hi James,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• December 20, 2023 20:36
• 0 votes