Rona

1. Community
2. Support Forum
3. BOX PKCS private key issue

Hi Ritika,  Welcome to Box Community and glad to help!  You may take this query to our specialists in this forum: forum.box.com. Rest assured that our specialist will get in touch, please keep an e...

• View comment
• Rona
• December 19, 2023 13:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage full, but isn't

Hi Moritz, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

• View comment
• Rona
• December 19, 2023 13:36
• 0 votes

1. Community
2. Support Forum
3. Folders and File Report

Hi Joseph, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• December 19, 2023 13:30
• 0 votes

1. Community
2. Support Forum
3. Still can't back up my Box folders on Time Machine...

Hi Mark,  Welcome to Box Community and glad to help! Please reach out to your internal helpdesk team to contact Premier Services. Thanks for posting! 

• View comment
• Rona
• December 19, 2023 12:19
• 0 votes

1. Community
2. Support Forum
3. Co-Authoring - linked Excel files - old data

Hi Dirk, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• December 19, 2023 12:17
• 0 votes

1. Community
2. Support Forum
3. unable to move file to cloud

Hi Amy,  Welcome to Box Community and glad to help!  Could you walk me through your steps? Also, it would be helpful if you could include a screenshot of your error.  We'd love to further assist!   

• View comment
• Rona
• December 19, 2023 12:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can Users access to offline files while access permission is deleted?

Hi Takayo, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• December 19, 2023 11:41
• 0 votes

1. Community
2. Support Forum
3. 'Oops! We can't seem to find the page you're looking for' - Keeps popping up.

Hi there,  Welcome to Box Community and glad to assist!  Our Engineering team has identified the issue and fixed it. Are you still experiencing the issue? If so, please reply in this forum.  We'd l...

• View comment
• Rona
• December 19, 2023 11:39
• 0 votes

1. Community
2. Support Forum
3. Oops! We can't seem to find the page you're looking for - no folders are displaying and we can't access files

Hi there,  Welcome to Box Community and glad to assist!  Our Engineering team has identified the issue and fixed it. Are you still experiencing the issue? If so, please reply in this forum.  We'd l...

• View comment
• Rona
• December 19, 2023 11:37
• 0 votes

1. Community
2. Support Forum
3. This Is Torture! I can't Open A Link

Hi Jonathan,  Welcome to Box Community and glad to help!  Your Box email address may not be the same as the email address used when you were invited to the file/folder.  Example: A user's box acc...

• View comment
• Rona
• December 19, 2023 11:26
• Edited
• 0 votes