Rona

1. Community
2. Support Forum
3. How to identify only folders on my computer

Hi Don,  Welcome to Box Community and glad to help! Please reach out to your internal helpdesk team to contact Premier Services. Thanks for posting! 

• View comment
• Rona
• December 19, 2023 11:10
• 0 votes

1. Community
2. Support Forum
3. Trying to add user and only get "No changes were made"

Hi Ethan,  Welcome to Box Community and glad to help!  It shows that you're already working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

• View comment
• Rona
• December 19, 2023 11:08
• 0 votes

1. Community
2. Support Forum
3. Account set up

Hi Yvonne, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• December 19, 2023 00:35
• 0 votes

1. Community
2. Support Forum
3. I can't edit any files, the "Open" button is greyed/out

Hi Drew,  Welcome to Box Community and glad to help! Can we confirm your permission to the file/folder you're working on?  We'd love to further assist!

• View comment
• Rona
• December 19, 2023 00:29
• 0 votes

1. Community
2. Support Forum
3. Unable to log in to the app.

Hi Andrew, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• December 19, 2023 00:09
• 0 votes

1. Community
2. Support Forum
3. directories that end with periods don't appear properly on PC

Hi Garrick,  Welcome to Box Community and glad to help! Can you confirm your Operating System and your current Box version?  We'd love to further assist!

• View comment
• Rona
• December 19, 2023 00:03
• 0 votes

1. Community
2. Support Forum
3. External users- Storage issue

Hi Richa, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• December 18, 2023 23:49
• 0 votes

1. Community
2. Support Forum
3. Copying From Old organization Box account to new Organization box account

Hi there,  Welcome to Box Community and glad to help! To get a copy of the folders from your old Box account to the new one without the transfer of folder ownership. Note that you must download you...

• View comment
• Rona
• December 18, 2023 23:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Password Reset - No email received

Hi Eric,  Welcome to Box Community and glad to help! Once again, try to reset your password and use this link.  Meanwhile, if you didn't receive the password reset email. Follow these troubleshooti...

• View comment
• Rona
• December 18, 2023 23:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Audit Failed Access Attempts to a Shared Folder in Admin Console

Hi Leo, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• December 18, 2023 23:15
• 0 votes