Rona

1. Community
2. Support Forum
3. Box Drive Files takes too long to open

Hi Paul,  Welcome to Box Community and glad to help!  Looks like you're already working with a member of our team through email. Please keep an eye out and we'll stay in touch.  Thanks for posting!  

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• Rona
• December 01, 2023 19:19
• 0 votes

1. Community
2. Support Forum
3. Box widget in Salesforce errors out on us

Hi Dean,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 01, 2023 19:16
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage usage

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• December 01, 2023 19:15
• 0 votes

1. Community
2. Support Forum
3. STORAGE FULL BUT ISNT

Hi Mike,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• December 01, 2023 19:14
• 0 votes

1. Community
2. Support Forum
3. Audit Trail

Hi there,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 01, 2023 19:11
• 0 votes

1. Community
2. Support Forum
3. I can't expand my account

Hi José,  Welcome to Box Community and glad to help!  Looks like you're already working with a member of our team through email. Please keep an eye out and we'll stay in touch.  Thanks for posting!  

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• Rona
• December 01, 2023 13:43
• 0 votes

1. Community
2. Support Forum
3. Current Plan

Hi Jenny,  Welcome to Box Community and glad to help!  To get the list of the plans we offer in Box, here's the list. Meanwhile, if you have queries regarding your current subscription, please feel...

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• Rona
• December 01, 2023 00:34
• 0 votes

1. Community
2. Support Forum
3. Fix storage limit

Hi Rui,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• December 01, 2023 00:31
• 0 votes

1. Community
2. Support Forum
3. reclaim storage space

Hi Ara,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• December 01, 2023 00:29
• 0 votes

1. Community
2. Support Forum
3. Don’t have access to 2FA Authenticator app and cannot login

Hi Michael,  Welcome to Box Community and glad to help!  Can you submit a ticket for the affected account? Here's the link.  We'd love to further assist!

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• Rona
• December 01, 2023 00:27
• 0 votes