Rona

1. Community
2. Support Forum
3. Username Change

Hi Jennifer,  Welcome to Box Community and glad to help! It shows that you've been working with a member of our team through email. Please keep an eye out and we'll stay in touch.  Thanks for posti...

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• Rona
• November 30, 2023 21:47
• 0 votes

1. Community
2. Support Forum
3. Box Space Not Reclaimed?

Hi Liz,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• November 30, 2023 20:50
• 0 votes

1. Community
2. Support Forum
3. Can’t find a way to cancel account

Hi there,  Welcome to Box Community and glad to help! Here's the instructions to cancel your Box account.  Hope it works! 

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• Rona
• November 30, 2023 20:47
• 0 votes

1. Community
2. Support Forum
3. Authenicator app?

Hi there,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 30, 2023 20:44
• 0 votes

1. Community
2. Support Forum
3. New User Not Receiving Email Notification

Hi Amy,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 30, 2023 20:00
• 0 votes

1. Community
2. Support Forum
3. Sending relay notifications to emails input in a file request

Hi there,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 30, 2023 19:58
• 0 votes

1. Community
2. Support Forum
3. Why did my account get charged for 3 licenses

Hi Suzee,  Welcome to Box Community and glad to help!  You may reach out to our Billing team for this query by creating a case or email them through billing@box.com. Thanks for posting! 

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• Rona
• November 29, 2023 22:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Audit Trail

Hi there,  Welcome to Box Community and glad to help!  Yes, we can track each of your file's activities by running a User Activity Report. And to do so, please reach out your Box Admin.  Thanks for...

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• Rona
• November 29, 2023 21:37
• 0 votes

1. Community
2. Support Forum
3. Can't open google doc from Box

Hi Lisa,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 29, 2023 21:29
• 0 votes

1. Community
2. Support Forum
3. Box Drive problem, all documents disapeared.

Hi Lucas,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 29, 2023 19:03
• 0 votes