Rona

1. Community
2. Support Forum
3. Cannot login after migrated from Box Sync To BoxDrive

Hi Rumah,  Welcome to Box Community and glad to help!  You can try to uninstall your Box Drive application and reinstall it.  Here's the steps:  Uninstalling Box Drive Installing Box Drive Hope i...

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• Rona
• November 22, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. Missing Box Folder

Hi Mark, Welcome to Box Community and glad to help! Please reach out to your internal helpdesk team to contact Premier Services. Thanks for posting! 

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• Rona
• November 22, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. Files Not Displayed in Finder on my MacBook Air M2

Hi David,  Welcome to Box Community and glad to help!  Please make sure that you're running the latest Box Drive version to access your Box files. If not, please keep your Box Drive up to date here...

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• Rona
• November 22, 2023 21:51
• 0 votes

1. Community
2. Support Forum
3. Notifications

Hi there,  Welcome to Box Community and glad to help!  In order to receive notifications, please make sure you've followed these troubleshooting steps for email notifications.  Hope it works!   

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• Rona
• November 22, 2023 21:29
• 0 votes

1. Community
2. Support Forum
3. Box looks full, though being empty

Hi MC,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ex...

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• Rona
• November 22, 2023 20:56
• 0 votes

1. Community
2. Support Forum
3. account requires authenticator app but no code is being sent to authenticator app

Hi Hazel,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 22, 2023 20:54
• 0 votes

1. Community
2. Support Forum
3. Restore the account.

Hi there,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 22, 2023 20:52
• 0 votes

1. Community
2. Support Forum
3. 2022 SOC Reports

Hi Taylor,  Welcome to Box Community and glald to help! It appears that you're already working with a member of our team to address this query. Please keep an eye out and we'll stay in touch.  Than...

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• Rona
• November 22, 2023 20:50
• 0 votes

1. Community
2. Support Forum
3. Reset storage

Hi Eoin,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• November 22, 2023 20:21
• 0 votes

1. Community
2. Support Forum
3. Unable to verify email link and confirm email link has expired

Hi Brian,  Welcome to Box Community and glad to help! Once  your link has expired, you can generate a new one using this link.  Thanks for posting! 

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• Rona
• November 22, 2023 20:18
• 0 votes