Rona

1. Community
2. Support Forum
3. Unable to access files

Hi Mashrur,  Welcome to Box Community and glad to help!  Your shared link error typically caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever crea...

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• Rona
• November 17, 2023 21:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. placed on our email suppression list - need evidence

Hi Diego,  Welcome to Box Community and glad to help!  Note that this typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is n...

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• Rona
• November 17, 2023 21:11
• 0 votes

1. Community
2. Support Forum
3. Missing Files

Hi Barbara,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 17, 2023 19:26
• 0 votes

1. Community
2. Support Forum
3. Need to upgrade, but says there has been an error

Hi Andrew,  Welcome to Box Community and glad to help! Please reach out and chat with a member of our Sales team to assist with your Box upgrade.  Thanks for posting!

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• Rona
• November 17, 2023 19:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folder deleted by other User-I'm not the folder owner

Hi Sophia,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 17, 2023 19:21
• 0 votes

1. Community
2. Support Forum
3. New box.com tenant but some users already have email associated with other account

Hi Dana,  Welcome to Box Community and glad to help!  You are already working with a member of our team and please keep an eye out. Rest assured that we'll keep you posted.  Thanks for posting!

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• Rona
• November 17, 2023 19:19
• 0 votes

1. Community
2. Support Forum
3. Storage Used Inaccuracy

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• November 17, 2023 19:18
• 0 votes

1. Community
2. Support Forum
3. Box Sign Requests - no email notifications

Hi Kris,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 17, 2023 19:16
• 0 votes

1. Community
2. Support Forum
3. Need help restoring deleted Box Note

Hi Sam, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to contac...

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• Rona
• November 17, 2023 19:13
• 0 votes

1. Community
2. Support Forum
3. Storage limit exceeded messages when still under the limit

Hi there,  Welcome to Box Community and glad to help! Can your collaborator send a screenshot of his/her error? You may attach it in this forum to get a closer look.  We'd love to further assist!

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• Rona
• November 17, 2023 19:11
• Edited
• 0 votes