Rona

1. Community
2. Support Forum
3. unable to access box folder

Hi Muhammad,  Welcome to Box Community and glad to help!  This shared link's access is only available for invited collaborators. You can reach out to the owner/sender of this shared link and have t...

• View comment
• Rona
• November 14, 2023 23:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't access invitation

Hi Katerina,  Welcome to Box Community and glad to help!  Did you received the collaboration invite from your inbox? Can you check if the email address used to send you an invite is the same with y...

• View comment
• Rona
• November 14, 2023 23:00
• 0 votes

1. Community
2. Support Forum
3. Sharing a collaboration from a personal account externally

Hi there,  Welcome to Box Community and glad to help!  Is there an error whenever you try to share your shared link? If so, please submit a screenshot of your error to get a closer look.  Also, how...

• View comment
• Rona
• November 14, 2023 22:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. Downloads/Uploads

Hi Alicia,  Welcome to Box Community and glad to help!  Looks like you're referring to the folder you're collaborating with. For better handling, it's best if you could have the folder owner to con...

• View comment
• Rona
• November 14, 2023 22:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Missing folder

Hi Ana, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to contac...

• View comment
• Rona
• November 14, 2023 22:42
• 0 votes

1. Community
2. Support Forum
3. how to recover 'ghosted' files

Hi Luc,  Welcome to Box Community and glad to help!  You are now working with a member of our team and please keep an eye out. Rest assured that our team will keep in touch.  Thanks for posting! 

• View comment
• Rona
• November 14, 2023 22:39
• 0 votes

1. Community
2. Support Forum
3. Issue in creating user profile in Box

Hi there, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

• View comment
• Rona
• November 14, 2023 22:37
• 0 votes

1. Community
2. Support Forum
3. Us gggg

Hi there,  Welcome to Box Community!  Let us know in this forum about your Box inquiry and we'd love to further assist.  Thanks for posting! 

• View comment
• Rona
• November 14, 2023 22:34
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request. We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

Hi Yoichi, Welcome to Box Community and glad to help!  Looks like you're trying to upgrade your Box account. You may want to work directly with our Sales team for better assistance.  To do so, plea...

• View comment
• Rona
• November 14, 2023 22:33
• 0 votes

1. Community
2. Support Forum
3. Move an existing user account to a new account

Hi Ferdi, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

• View comment
• Rona
• November 14, 2023 22:29
• 0 votes