Rona

1. Community
2. Support Forum
3. Sharing a collaboration from a personal account externally

Hi there,  Welcome to Box Community and glad to help!  Is there an error whenever you try to share your shared link? If so, please submit a screenshot of your error to get a closer look.  Also, how...

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• Rona
• November 14, 2023 22:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. Downloads/Uploads

Hi Alicia,  Welcome to Box Community and glad to help!  Looks like you're referring to the folder you're collaborating with. For better handling, it's best if you could have the folder owner to con...

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• Rona
• November 14, 2023 22:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Missing folder

Hi Ana, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to contac...

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• Rona
• November 14, 2023 22:42
• 0 votes

1. Community
2. Support Forum
3. how to recover 'ghosted' files

Hi Luc,  Welcome to Box Community and glad to help!  You are now working with a member of our team and please keep an eye out. Rest assured that our team will keep in touch.  Thanks for posting! 

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• Rona
• November 14, 2023 22:39
• 0 votes

1. Community
2. Support Forum
3. Issue in creating user profile in Box

Hi there, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 14, 2023 22:37
• 0 votes

1. Community
2. Support Forum
3. Us gggg

Hi there,  Welcome to Box Community!  Let us know in this forum about your Box inquiry and we'd love to further assist.  Thanks for posting! 

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• Rona
• November 14, 2023 22:34
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request. We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

Hi Yoichi, Welcome to Box Community and glad to help!  Looks like you're trying to upgrade your Box account. You may want to work directly with our Sales team for better assistance.  To do so, plea...

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• Rona
• November 14, 2023 22:33
• 0 votes

1. Community
2. Support Forum
3. Move an existing user account to a new account

Hi Ferdi, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 14, 2023 22:29
• 0 votes

1. Community
2. Support Forum
3. Issue with saving files in the local Box folders offline

Hi there, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 14, 2023 22:27
• 0 votes

1. Community
2. Support Forum
3. Cannot verify email

Hi Tina,  Welcome to Box Community and glad to help!  Upon checking your email address it shows that it's already confirmed. However, if you would still like to generate a new link please go over h...

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• Rona
• November 14, 2023 22:25
• 0 votes