Rona

1. Community
2. Support Forum
3. Storage is very wrong, can't upload

Hi Kris, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• November 02, 2023 21:43
• 0 votes

1. Community
2. Support Forum
3. Accidentally deleted a folder that I need to recover immidiately

Hi Andreina,  Welcome to Box Community and glad to help!  Note that you must allow your files to delete completely before performing a recovery.  Thanks for posting!   

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• Rona
• November 02, 2023 21:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to open Box documents on my desktop

Hi Jennifer, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 02, 2023 21:29
• 0 votes

1. Community
2. Support Forum
3. Can't see files in Finder

Hi Larry,  Welcome to Box Community and glad to assist.  For context, are you trying to make your folders from your two accounts visible in your local Box folder? It's important to note that you ca...

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• Rona
• November 02, 2023 21:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. There was a problem completing your request. Pleases try again & We’re sorry, the preview didn’t load. Please refresh the page

Hi Jessi,  Welcome to Box Community and glad to help!  Please follow the troubleshooting steps below to address your errors.  Please ensure your web browser is the latest version of Chrome, Firefo...

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• Rona
• November 02, 2023 20:29
• 0 votes

1. Community
2. Support Forum
3. Duplicate files

Hi there,  Welcome to Box Community and glad to assist!  Can we confirm the method you're using to edit and save the files that's resulting to your duplicate files. And would you mind adding a scre...

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• Rona
• November 02, 2023 20:21
• 0 votes

1. Community
2. Support Forum
3. Unable to access to collaborated folder

Hi Tomoya,  Welcome to Box Community and glad to help!  Did you receive the notification invite through your inbox? You said it was sent correctly to your Box account. Are you receiving an error wh...

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• Rona
• November 02, 2023 20:04
• 0 votes

1. Community
2. Support Forum
3. Unable to edit files on Microsoft 365 app via Box App

Hi there,  Welcome to Box Community and glad to help!  Please send a screenshot of your error message to get a closer look.  We'd love to further assist! 

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• Rona
• November 02, 2023 19:53
• 0 votes

1. Community
2. Support Forum
3. Lost access to account when I added 2fA to my work phone and email account

Hi Grant,  Welcome to Box Community and glad to assist! 2FA is not configured in your Box account. Perhaps, are you referring to a different Box account?  We'd love to further assist! 

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• Rona
• November 02, 2023 19:28
• 0 votes

1. Community
2. Support Forum
3. Azure groups out of sync in Box

Hi there, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 02, 2023 19:23
• 0 votes