Rona

1. Community
2. Support Forum
3. Restore deleted content from an account deleted more than 1 year ago!

Hi there,  Welcome to Box Community and glad to assist!  Box stores files and folders you place in Trash for a certain period of time.  That default period is 30 days, although Box administrators o...

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• Rona
• February 27, 2025 19:38
• 0 votes

1. Community
2. Support Forum
3. Got an email "detected a significant increase in bandwidth use"

Hi there,  Welcome to Box Community and glad to assist!  For more details, please contact our Sales team using box.com/pricing.  Thanks for posting! 

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• Rona
• February 27, 2025 19:34
• 0 votes

1. Community
2. Support Forum
3. Admin Control transfer

Hi Leo,  Welcome to Box Community and glad to assist!  If your admin has already departed, please follow one of the processes below: Reach out to the previous Admin and ask if they can transfer Ad...

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• Rona
• February 27, 2025 19:26
• 0 votes

1. Community
2. Support Forum
3. Deleted all files but still it shows 9.7GB of 10 GB used.

Hi there,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it in...

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• Rona
• February 27, 2025 19:10
• 0 votes

1. Community
2. Support Forum
3. Files not found?

Hi Julian,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from t...

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• Rona
• February 26, 2025 22:21
• 0 votes

1. Community
2. Support Forum
3. Authenticator App

Hi Eduardo,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 26, 2025 22:11
• 0 votes

1. Community
2. Support Forum
3. Invite link not working

Hi Lisa, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks...

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• Rona
• February 26, 2025 22:08
• 0 votes

1. Community
2. Support Forum
3. Retrieve deleted items

Hi there,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from th...

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• Rona
• February 26, 2025 22:05
• 0 votes

1. Community
2. Support Forum
3. New user

Hi Brandy, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• February 26, 2025 21:59
• 0 votes

1. Community
2. Support Forum
3. Assigning one Box AI Agent to one Box AI Hub

Hi James,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 26, 2025 21:53
• Edited
• 0 votes