Rona

1. Community
2. Support Forum
3. Not able to work on PDFs at same time

Hi Karimah,  Welcome to Box Community and glad to assist!  As of this message, concurrent editing is only available on integrations with Box for Office and Google Workspace. Meanwhile, in order to ...

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• Rona
• October 31, 2023 21:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't update Mac Software - 2.36.108

Hi there,  Welcome to Box Community and glad to assist!  Please make sure that you've followed each steps to clean uninstall your Box Drive application.  Quit Box Drive Open a Terminal window and ...

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• Rona
• October 31, 2023 20:12
• 0 votes

1. Community
2. Support Forum
3. Used storage incorrect for my account

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• October 31, 2023 20:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. inaccurate storage space amount

Hi Ara,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, if y...

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• Rona
• October 31, 2023 20:00
• 0 votes

1. Community
2. Support Forum
3. Can a Relay File Upload trigger outcome access file metadata?

Hi Mark, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• October 31, 2023 19:58
• 0 votes

1. Community
2. Support Forum
3. Subscription - I thought by not verifying email the subscription would not complete.

Hi Dawson,  Welcome to Box Community and glad to assist!  It shows that you've already worked with our dedicated team regarding your billing issue. Let us know in this forum if you have additional ...

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• Rona
• October 31, 2023 19:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. After uploading file to Box folder via box api, the file count is not incremented?

Hi there, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• October 31, 2023 19:40
• 0 votes

1. Community
2. Support Forum
3. Trying to add new email address

Hi Mehdi, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• October 31, 2023 19:37
• 0 votes

1. Community
2. Support Forum
3. 2FA - No access to Authenticator App

Hi Sukesh, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• October 31, 2023 19:34
• 0 votes

1. Community
2. Support Forum
3. Box won't install on MacOS Sonoma

Hi Uday,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 31, 2023 19:32
• 0 votes