Rona

1. Community
2. Support Forum
3. Error when verifying new email address

Hi Rod, Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 30, 2023 19:42
• 0 votes

1. Community
2. Support Forum
3. Please correct the remaining storage

Hi there,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, if...

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• Rona
• October 30, 2023 19:37
• 0 votes

1. Community
2. Support Forum
3. Unable to create folders

Hi Jane,  Welcome to Box Community and glad to assist!  Allow me to ask these questions regarding your error. Is this the error when you're creating your own folder? Are you creating a sub-folder ...

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• Rona
• October 30, 2023 19:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. storage full

Hi Calline,  Welcome to Box Community and glad to assist!  Does the client folder you do have issues with your own folder? If the folder is shared, you can get in touch with its owner instead. The ...

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• Rona
• October 30, 2023 19:27
• 0 votes

1. Community
2. Support Forum
3. Folders are missing

Hi AL,  Welcome to Box Community and glad to assist!  Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge Try diffrent browsers, machine and network connectio...

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• Rona
• October 30, 2023 19:18
• 0 votes

1. Community
2. Support Forum
3. Su cuenta necesita verificación adicional.

Hi Joan,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• October 30, 2023 19:14
• 0 votes

1. Community
2. Support Forum
3. Support Contact Options Discontinued?

Hi Bryan,  Welcome to Box Community and glad to help!  Looks like you've worked with a member of our team to address this query. Let us know in this forum if you have questions.  Thanks for posting! 

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• Rona
• October 27, 2023 23:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to not synchronise certain files ?

Hi Alain,  Welcome to Box Community and glad to assist!  As we proceed, can we confirm your current Box version and your Operating System?  We'd love to further assist! 

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• Rona
• October 27, 2023 22:09
• 0 votes

1. Community
2. Support Forum
3. Box not accessible to other people outside my company

Hi Alexandre, Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 27, 2023 22:07
• 0 votes

1. Community
2. Support Forum
3. Missing Folder

Hi Karthik,  Welcome to Box Community!  Looks like we've already submitted a response to your query: https://support.box.com/hc/en-us/community/posts/22223094729747-folder-are-missing Thanks for po...

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• Rona
• October 27, 2023 22:04
• 0 votes