Rona

1. Community
2. Support Forum
3. Box app won't install on mac

Hi Kimberly,  Welcome to Box Community and glad to assist!  Can you manually reset your Box Application?  Quit Box Drive if it is running. Download and open the Box Reset Tool zip file. Open the B...

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• Rona
• February 24, 2025 21:59
• 0 votes

1. Community
2. Support Forum
3. Invite Link not Working

Hi Angelina, Welcome to Box Community and glad to assist! To get a closer look, can you submit a screenshot of the user's error?  We'd love to further assist! 

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• Rona
• February 24, 2025 21:51
• 0 votes

1. Community
2. Support Forum
3. Can't enter shift key in Box Notes

Hi Takafumi,  Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal...

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• Rona
• February 24, 2025 21:42
• 0 votes

1. Community
2. Support Forum
3. Can't set password after sign in with Google

Hi Dennis,  Welcome to Box Community and glad to assist!  To setup your password, please follow this process:  Visit https://app.box.com/reset and enter the email address associated with your Box ...

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• Rona
• February 24, 2025 21:41
• 0 votes

1. Community
2. Support Forum
3. Box Sign for Salesforce issues for non-admins

Hi Colin, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• February 24, 2025 20:18
• 0 votes

1. Community
2. Support Forum
3. Restaurar conteúdo apagado a mais de 1 ano atrás!

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• February 24, 2025 20:15
• 0 votes

1. Community
2. Support Forum
3. I cannot sync a file. Says I don't have space, but I do. Please send help. Thanks

Hi there,  Welcome to Box Community and glad to assist!  Your Box desktop app's functionality is dependent on the quota eligibility of the folder owner. The maximum file size limit for this account...

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• Rona
• February 24, 2025 20:06
• 0 votes

1. Community
2. Support Forum
3. The number of registered users does not match the number of licenses consumed.

Hi Hiroshi,  Welcome to Box Community and glad to assist! To discuss your seats/licenses, please reach out to our Billing team via billing@box.com or contact Box Support.  Thanks for posting! 

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• Rona
• February 24, 2025 19:51
• 0 votes

1. Community
2. Support Forum
3. Missing Files and Folders

Hi Jonathan,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from...

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• Rona
• February 24, 2025 19:34
• 0 votes

1. Community
2. Support Forum
3. QR Code

Hi Tynasha,  Welcome to Box Community and glad to assist!  Due to the nature of the user's issue. You should inform the affected user to contact Box Support direclty.  We'd love to further assist! 

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• Rona
• February 24, 2025 19:26
• 0 votes