Rona

1. Community
2. Support Forum
3. Third Party Backup Options

Hi Karen,  Welcome to Box Community and glad to help!  If you would like to have another backup of your files, you can download copy to your desktop.  Thanks for posting! 

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• Rona
• October 11, 2023 23:04
• 0 votes

1. Community
2. Support Forum
3. Changes not saved

Hi Karl,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• October 11, 2023 20:26
• 0 votes

1. Community
2. Support Forum
3. Can't access google sheets for some of my schedules

Hi Courtney,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• October 11, 2023 20:24
• 0 votes

1. Community
2. Support Forum
3. Box Drive Icons missing from Explorer! Windows 11

Hi there,  Welcome to Box Community, glad to help!  To address your Box Drive's missing icon, please reset your Box Drive manually.   To reset Box Drive on Windows Exit Box Drive (if it is running...

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• Rona
• October 11, 2023 20:20
• 0 votes

1. Community
2. Support Forum
3. Someone hacked our system

Hi Terri Ann, Welcome to Box Community and glad to help! It shows that you're currently working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• October 11, 2023 20:10
• 0 votes

1. Community
2. Support Forum
3. URGENT - Need Password Reset

Hi Desiree, Welcome to Box Community and glad to help! It shows that you're currently working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• October 11, 2023 20:07
• 0 votes

1. Community
2. Support Forum
3. Uploading to 3rd party that also has Box

Hi Greg,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• October 11, 2023 20:04
• 0 votes

1. Community
2. Support Forum
3. BOX Access

Hi Jeffrey,  Welcome to Box Community and glad to help!  You have a designated contact that will reach out to Product Support instead. You may go ahead and reach out to your internal helpdesk team ...

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• Rona
• October 11, 2023 20:03
• 0 votes

1. Community
2. Support Forum
3. Integration Box disk with the Teamwork.com does not work

Hi Andrey,  Welcome to Box Community and glad to help!  I would like to clarify that this integration is not created or managed by Box.  It looks as though you will need to reach out to Teamworks s...

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• Rona
• October 11, 2023 19:58
• 0 votes

1. Community
2. Support Forum
3. Help linking free and corporate account

Hi Peter,  Welcome to Box Community, glad to help!  Does your corporate email currently registered to Box? If so, note that you can't link your personal free Box account to your corporate Box accou...

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• Rona
• October 11, 2023 19:54
• 0 votes