Rona

1. Community
2. Support Forum
3. Is it possible to purchase premium for solo user?

Hi Stevie,  Welcome to Box Community and glad to help! Please get in touch with our Billing team instead. You may email them using billing@box.com.  Thanks for posting!

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• Rona
• October 06, 2023 15:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. I got charged for 3 accounts.

Hi Ryan,  Welcome to Box Community and glad to help! Looks like a member of our team has already assisted you regarding this query. Let us know if you have additional questions.  Thanks for posting!

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• Rona
• October 06, 2023 15:05
• 0 votes

1. Community
2. Support Forum
3. Can't load my text file

Hi there,  Welcome to Box Community and glad to help! It shows that you're currently working with a member of our Billing team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• October 06, 2023 15:03
• 0 votes

1. Community
2. Support Forum
3. Unable to make paymetn

Hi there,  Welcome to Box Community and glad to help! It shows that you're currently working with a member of our Billing team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• October 06, 2023 15:01
• 0 votes

1. Community
2. Support Forum
3. Storage showing less space that available

Hi Paras and Lawrence,    Welcome to Box Community and glad to help!    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Sho...

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• Rona
• October 06, 2023 14:59
• 0 votes

1. Community
2. Support Forum
3. I need you to run a script for my account to fix the data inaccuracy issues around my storage size, folder size, and file counts.

Hi Jack,     Welcome to Box Community and glad to help!    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you exper...

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• Rona
• October 06, 2023 14:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. TWO WAY VERIFIVATION

Hi Bushra,  Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 06, 2023 14:42
• 0 votes

1. Community
2. Support Forum
3. Locked File

Hi Martin,  Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 06, 2023 14:40
• 0 votes

1. Community
2. Support Forum
3. box link is not working

Hi there, Welcome to Box Community and glad to help!  Is this a file/folder you used to have access with? Did you receive an invite to collaborate or used shared link to access the Box content?  We...

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• Rona
• October 05, 2023 22:00
• 0 votes

1. Community
2. Support Forum
3. Making offline files useful on android

Hi Paul,  Welcome to Box Community and glad to help!  I'm afraid you can't move your Box for Android from internal storage.  Looks like it is subject for feature request and for any product feature...

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• Rona
• October 05, 2023 21:53
• Edited
• 0 votes